Terms of Service

 

This Terms of Service applies to Fivoliva (hereinafter referred to as “we”) and sets out the terms, conditions, rights, and obligations applicable to users when accessing, browsing, and using this website and related online services.

Scope of Services and Applicability

We provide online services through this website, including product display, order placement, payment processing, and related after-sales support.
All services are offered exclusively through the online store and do not involve any form of offline transactions or in-person sales.

By accessing or using this website, users acknowledge that they have read, understood, and agreed to be bound by this Terms of Service.

Order Cancellation Policy

Whether an order may be cancelled depends on its processing and shipping status.

If an order has not yet been shipped, users may submit a cancellation request within a reasonable timeframe. Upon confirmation, the order may be cancelled and a refund arranged.
If an order has entered the shipping or delivery process, it can no longer be cancelled directly. In such cases, users may proceed in accordance with the return and exchange arrangements after receipt.

For detailed conditions, eligibility, and procedures relating to order cancellations, please refer to our Order Cancellation Policy via the following page:
Order Cancellation Policy

Return and Exchange Policy

Eligible orders may be returned or exchanged within 21 days from the date the user receives the item.

For exchanges, the original item must be returned in accordance with the applicable requirements. Once the returned item has been received and verified, the replacement item will be processed as a new order, subject to a 1–3 business day order processing timeframe.

Further details regarding eligibility, procedures, and requirements can be found in our Return and Exchange Policy, available via the following page:
Return and Exchange Policy

Refund Policy

Refunds apply to eligible order cancellations and approved returns.
Once refund eligibility is confirmed, refunds will be issued to the original payment method used at checkout.

Refund processing typically takes 1–4 business days, although actual posting times may vary depending on the payment provider.

Complete refund conditions and timelines are set out in our Refund Policy.

Shipping Policy

After an order is confirmed, it will enter processing, which typically takes 1–3 business days.
Once dispatched, the estimated delivery time is 6–10 business days.

Orders with a total value of £49.99 or above (including £49.99) qualify for free shipping. Orders below this threshold are subject to the applicable shipping fee.

Full details regarding shipping arrangements, fees, and delivery expectations are available in our Shipping Policy via the following page:
Shipping Policy

Inventory and Pricing

We make reasonable efforts to ensure that product availability and pricing information displayed on the website is accurate.
Inventory is subject to actual availability, and if an item becomes unavailable, we will handle the order accordingly.

Prices are those displayed at the time the order is placed and include applicable charges. Price adjustments do not affect confirmed orders.

Account and Information Accuracy

Users are responsible for ensuring that any information provided, including contact and account details, is accurate, complete, and kept up to date.
We are not responsible for any issues arising from inaccurate or outdated information provided by the user.

Order Confirmation and Formation

After an order is submitted and payment is completed, an order confirmation will be generated.
Order confirmation indicates receipt of the order request. An order is considered formed only after it has been processed and prepared for dispatch.

In certain circumstances, such as irregular order details or inventory issues, additional verification or handling may be required.

User Responsibilities and Obligations

Users must use the website in a lawful and appropriate manner and must not interfere with its normal operation.
Any actions that compromise service stability, security, or integrity are prohibited.

Consequences arising from user actions or misuse of the website are the responsibility of the user.

Service Availability and Interruption

We make reasonable efforts to ensure the availability of the website and related services.
Temporary interruptions may occur due to maintenance, system adjustments, or factors beyond reasonable control.

We reserve the right to modify, suspend, or adjust certain services where necessary.

Third-Party Payment and Technical Support

Payment processing may involve technical services provided by payment service providers.
We do not store complete payment verification details. Payment outcomes are subject to the systems and confirmations of the payment provider.

Users experiencing payment issues may contact us for assistance.

Limitation of Liability

To the extent permitted, we are responsible only for direct losses arising from our services.
We are not responsible for indirect losses resulting from uncontrollable events, third-party actions, or user behaviour.

Services and content are provided on an “as available” basis.

Force Majeure

We are not liable for delays or failure to perform obligations caused by events that are unforeseeable, unavoidable, and beyond reasonable control.

In such cases, reasonable efforts will be made to minimise disruption.

Confidentiality and Data Protection

We value the confidentiality of user information and apply reasonable measures to protect data security.
Information processing follows GDPR-related principles and aligns with our privacy and data protection arrangements.

Disputes and Governing Law

Any disputes arising from the use of this website or this Terms of Service should first be addressed through good-faith discussion.
If unresolved, disputes will be handled in accordance with applicable legal principles and in alignment with data protection obligations.

Copyright Notice

All content on this website, including text, images, and page structure, is owned by us or relevant rights holders.
Unauthorised reproduction, distribution, or use of content is not permitted.

Severability

If any provision of this Terms of Service is deemed unenforceable, the remaining provisions shall remain in full effect.

Entire Agreement

This Terms of Service, together with other policies published by us, constitutes the complete agreement governing use of this website and related services.
Where inconsistencies arise, the more specific policy shall prevail.

Contact Information

If you have any questions regarding this Terms of Service or require assistance, you may contact us using the details below:

• Address: 323 SHERRIN DR, RIPLEY, TN 38063, United States

• Phone: +1 (838) 201-8536

• Email: client@fivoliva.com

Customer support hours:

• Monday to Friday

• 09:00–11:00

• 13:00–18:00

• Europe/London time (GMT/BST)

Policy Updates

We may update or modify this Terms of Service from time to time.
Any updates will take effect immediately upon being published on this page. Continued use of the website constitutes acceptance of the updated terms.