Refund Policy

 

This Refund Policy applies to Fivoliva (hereinafter referred to as “we”) and explains the conditions, procedures, and timelines applicable to refunds under different circumstances.

Scope of Application

This Refund Policy applies to orders placed and paid for through our website.
Whether a refund is applicable will depend on the order status and the specific circumstances.

Refundable Situations

Refunds may be requested in the following situations:

• The order has been successfully cancelled before shipment

• The item has been returned and passed inspection

• Other situations confirmed by us as meeting the refund criteria

Refund arrangements will be determined based on the actual order status and processing outcome.

Refund Process

The refund process generally includes the following steps:

• Submitting a refund request through customer support channels

• Verification of the order or returned item by us

• Processing the refund after confirmation that the conditions are met

During the refund process, we may contact you if additional information is required.

Refund Method

Refunds are handled as follows:

• Refunds will be issued to the original payment method used at checkout

• Changing the refund route or designating an alternative payment method is not supported

• Refunds will not be issued in cash or through non-original payment methods

Refund Processing Time

Refund timelines are as follows:

• Refunds will be processed after confirmation of eligibility

• Refund processing typically takes 1–4 business days

• Actual posting times may vary depending on your bank or payment provider

If a refund has been processed but not yet received, we recommend allowing additional time for the payment provider to complete processing.

Refund Amount

The refund amount will be determined based on the actual order situation:

• For cancelled orders that have not been shipped, the paid order amount will be refunded

• For returned orders, refunds will be issued after the returned item has passed inspection

• If an order includes completed and non-reversible processing stages, the refund amount may be adjusted accordingly

The final refund amount will be based on the completed refund outcome.

Costs and Fees

Where refund conditions are met:

• Refund-related costs will be covered by us

• No additional refund handling fees will be charged to the user

Non-Refundable Situations

Refund requests may not be accepted in the following cases:

• The request does not meet the refund conditions outlined in this policy

• The returned item fails inspection

• The request is made outside the applicable request period

Each case will be assessed by our customer support team based on the actual circumstances.

Contact Information

For refund-related inquiries or to submit a refund request, please contact us using the details below:

• Address: 323 SHERRIN DR, RIPLEY, TN 38063, United States

• Phone: +1 (838) 201-8536

• Email: client@fivoliva.com

Customer support hours:

• Monday to Friday

• 09:00–11:00

• 13:00–18:00

• Europe/London time (GMT/BST)

Policy Updates

• We may update or modify this Refund Policy from time to time

• Any updates will take effect immediately upon being posted on this page