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Return and Exchange Policy

 

This Return and Exchange Policy applies to products purchased from Fivoliva (hereinafter referred to as “we”) within the United Kingdom and is intended to provide clear and fair after-sales rules for customers.

Return and Exchange Period

  • We offer a return and exchange period of 21 days for eligible orders

  • The 21-day period starts from the date you receive your order

  • Requests submitted after 21 days may not be accepted

Return Conditions

To ensure that returns can be processed smoothly, returned items must meet the following conditions:

  • Items must be unused, unwashed, and in their original condition

  • Items must be in resalable condition

  • All accessories, manuals, and included items must be returned together

If an item is defective or damaged during delivery, please contact customer support as soon as possible.

Return Process

The return process is as follows:

  • Contact customer support within the 21-day return period to request a return

  • Use the return label included inside the original package to send the item back

  • Ensure the item is securely packaged and the return label is clearly visible

  • Return the parcel according to the instructions on the return label

Please note:

  • A return label is pre-included in each shipment

  • You must keep the return label and use it when returning or exchanging items

  • If the return label is lost or damaged, you may contact customer support for assistance

Exchange Process

If you wish to exchange an item, please follow the steps below:

  • Contact customer support within the 21-day period to request an exchange

  • Return the original item using the return label included in the package

  • Once we receive and verify that the item meets the exchange conditions, we will arrange the exchange

Exchange details:

  • Exchanged items are processed as a new order

  • The processing time for exchange orders is 1–3 business days

  • You will receive a new shipping confirmation once the replacement item is dispatched

Refund Information

Refund rules are as follows:

  • Refunds are processed after the returned item has been received and inspected

  • Refunds will be issued within 1–4 business days

  • Refunds will be made to the original payment method used at checkout

  • Actual posting times may vary depending on your bank or payment provider

Costs and Fees

Regarding return and exchange costs:

  • All eligible return and exchange shipping costs are covered by us

  • You are not required to pay any return or exchange shipping fees

Non-Returnable and Non-Exchange Situations

Return or exchange requests may not be accepted in the following cases:

  • Requests made after the 21-day return and exchange period

  • Items showing clear signs of use, damage, or missing components

  • Items that do not meet the return conditions outlined in this policy

Each case will be assessed by our customer support team based on the actual circumstances.

Contact Information

For return, exchange, or related inquiries, please contact us using the details below:

  • Address: 323 SHERRIN DR, RIPLEY, TN 38063, United States

  • Phone: +1 (838) 201-8536

  • Email: client@fivoliva.com

Customer support hours:

  • Monday to Friday

  • 09:00–11:00

  • 13:00–18:00

  • Europe/London time (GMT/BST)

Policy Updates

  • We reserve the right to update or modify this Return and Exchange Policy at any time

  • Any changes will take effect immediately upon being posted on this page