Shipping policy

 

This Shipping Policy explains how orders placed with Fivoliva (hereinafter referred to as “we”) are processed, shipped, and delivered within the United Kingdom.

Shipping Destination

• We currently ship only to addresses within the United Kingdom

• We do not offer shipping to any countries or regions outside the UK at this time

Shipping Carriers

We work with reliable third-party logistics providers. Shipping carriers may include, but are not limited to:

• FedEx

• UPS

• DHL Express

• Other reputable courier services operating within the UK

The specific carrier used for your order will be determined based on the delivery address, parcel size, and operational considerations.

Shipping Fees

Shipping fees are calculated per order as follows:

• Free shipping on orders of £49.99 or above (including £49.99)

• A flat shipping fee of £6.99 applies to orders below £49.99

All applicable shipping charges will be clearly displayed at checkout prior to payment.

Order Cut-Off Time

• The order cut-off time is 6:00 PM on business days (Europe/London time, GMT/BST)

• The cut-off time applies only to business days, Monday to Friday, excluding UK public holidays

Please note:

• Orders placed after the cut-off time will be processed starting from the next business day

• Orders placed on weekends or UK public holidays will be processed on the next business day

• The cut-off time is an independent operational standard and does not constitute a guarantee of same-day dispatch

Order Processing Time

Order processing details are as follows:

• Orders are processed within 1–3 business days

• Processing includes order confirmation, verification, and packaging

• Business days do not include weekends or UK public holidays

Once your order has been dispatched, you will receive a shipping confirmation email.

Estimated Delivery Time

After dispatch, the estimated delivery time is:

• 6–10 business days

This timeframe is an estimate only. Actual delivery times may vary due to factors such as:

• Peak shipping periods

• Weather conditions or force majeure events

• Carrier operational arrangements

Order Tracking

After your order has been shipped, you may track it through the following methods:

• A shipping confirmation email containing tracking information will be sent to you

• You may also track your order via the “Order Tracking” page available in the website footer

Please note that tracking information may take up to 24 hours to become active after dispatch.

Taxes and Duties

Regarding taxes and duties:

• All prices displayed on the website include all applicable UK taxes

• No additional taxes, duties, or fees are payable upon delivery for orders shipped within the UK

Delivery Issues

If you experience any of the following issues:

• Delivery delays

• Damaged parcels

• Missing items

• Incorrect items

Please contact our customer support team as soon as possible so we can assist you with resolution.

Contact Information

For any shipping-related inquiries, please contact us using the details below:

• Address: 323 SHERRIN DR, RIPLEY, TN 38063, United States

• Phone: +1 (838) 201-8536

• Email: client@fivoliva.com

Customer support hours:

• Monday to Friday

• 09:00–11:00

• 13:00–18:00

• Europe/London time (GMT/BST)

Policy Updates

• We reserve the right to update or modify this Shipping Policy at any time

• Any changes will take effect immediately upon being posted on this page