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Order Cancellation Policy

 

This Order Cancellation Policy applies to Fivoliva (hereinafter referred to as “we”) and explains the rules and procedures for cancelling orders under different order statuses.

Scope of Application

This policy applies to all orders placed through our website.
Whether an order can be cancelled depends on the current processing and shipping status of the order.

Cancellation of Unshipped Orders

If an order has not yet been shipped, you may request to cancel the order under the following conditions:

  • Orders may be cancelled before shipment

  • You must contact customer support as soon as possible to request cancellation

  • We will process the cancellation request after confirming that the order has not been shipped

Refund details:

  • Once an order is successfully cancelled, shipment will not be arranged

  • Any payments already made will be refunded to the original payment method

  • Refunds are typically processed within 1–4 business days

  • Actual posting times may vary depending on your bank or payment provider

Cancellation of Shipped Orders

If an order has already been shipped, it cannot be cancelled directly. The following rules apply:

  • Shipped orders are not eligible for direct cancellation

  • If you no longer wish to receive the item, you may apply for a return after delivery in accordance with our Return and Exchange Policy

  • Shipped orders will be subject to the procedures and conditions outlined in the Return and Exchange Policy

Please note:

  • Once an order has entered the shipping process, it cannot be intercepted or cancelled in transit

  • Eligibility for a refund will depend on the inspection results of the returned item

How to Request a Cancellation

To request an order cancellation, please contact our customer support team and provide:

  • Your order number and relevant order details

  • A clear request to cancel the order

We will assist you with your request within a reasonable timeframe.

Contact Information

If you have any questions about order cancellations or need assistance, please contact us using the details below:

  • Address: 323 SHERRIN DR, RIPLEY, TN 38063, United States

  • Phone: +1 (838) 201-8536

  • Email: client@fivoliva.com

Customer support hours:

  • Monday to Friday

  • 09:00–11:00

  • 13:00–18:00

  • Europe/London time (GMT/BST)

Policy Updates

  • We reserve the right to update or modify this Order Cancellation Policy at any time

  • Any changes will take effect immediately upon being posted on this page